The Ombudsman resolves taxpayer grievances about delays, harassment, or unfair treatment by tax officials.
This infographic describes the Income Tax Ombudsman’s role in India. It addresses complaints about delayed refunds, wrongful demands, or poor service. File a complaint after trying to resolve the issue with your tax office. The Ombudsman can recommend corrective action or compensation, though decisions are advisory. The process is cost-free, quick, and improves accountability and taxpayer rights.